Google Reviews is a feature integrated into Google My Business and Google Maps. They allow customers to publicly post a review on Google about their experience with a business and its services and products.
Google reviews can be a great way for service businesses to showcase their uniqueness and how customers experience it. The public can be reasonably confident that Google reviews are genuine because they are vetted by Google and are not easily manipulated.
How to get Google reviews from customers?
We advise businesses to actively solicit and manage their Google Reviews. It’s best to incorporate customer review requests as part of customer service follow-up. If you don’t have one, it’s a good idea to implement one, as obtaining reviews takes time and should be part of an ongoing, sustained effort .
Because the task of writing a review is relatively difficult for customers, it is best to provide them with clear instructions on how they can submit and post your review.
For a customer to write a Google review, they must be logged in to a Google account. For customers who use Gmail, this is relatively easy.
On desktop, the best method is:
Complete a brand search for the business on Google Search.
On the search results 5 best chatbots for 2023 page, your Google My Business profile should appear on the right with all the information.
Within the Knowledge Panel, there is a “Write a Review” button that customers can click to leave your review.
When sending a link by email :
Alternatively, you can create a link that you can email or share with customers when you ask them to give you a Google Review.
See instructions on how to create a link to your GMB review dashboard .
On a phone, the easiest method is:
Open your Google Maps app.
Perform a trademark search in the Google Maps app.
Then, click on the business listing link that should appear at the bottom of the results page.
Then, scroll to the bottom of the page and select your star rating, then write your review.
This method may be convenience and convenience of use easier than the desktop method, as it will automatically log you into your Google account when you open the Google Maps app.
IMPORTANT NOTE:
You should not attempt to post reviews on behalf of customers, as Google vets all reviews to ensure they are authentic. Customers should only post reviews from their own device (desktop/mobile, etc.).
It’s good practice to respond to belgium business directory all reviews. As long as you’ve verified your GMB listing, Google will notify you of each new review.
Contact us for help and advice with your Google reviews.
How many Google reviews to get stars?
Once you have 5 or more reviews, stars will be added to your reviews. They are typically displayed on GMB listings and Google Maps. Stars help distinguish you from competitors who don’t have any.
Can you remove Google reviews?
There is no absolute way to remove Google Reviews. However, Google provides a process for removing reviews that are considered a personal attack on an individual or individuals. You can flag an inappropriate review on Google. If a review does not meet Google’s guidelines, Google may decide to remove it. Read how to flag an inappropriate review on Google.
How to handle a bad review
Many business owners are concerned about negative reviews and don’t want to solicit reviews openly for this reason.
If you know the person who posted the review, it’s best to contact them directly, address your concerns, and request that they remove or change the review.
We recommend that businesses actively manage their reviews on Google and other social media. Customers understand that no business is perfect, and what customers often value most is a business that is open and responsive to customers.
It’s best to respond to every review, and when you receive a negative review, there’s always the opportunity to respond and respond in an appropriate way to provide some balance.
If you can’t access your GMB listing to respond to reviews, it may mean your listing isn’t verified.
Do Google reviews help with SEO and rankings?
In short, yes, as they will improve the ranking of your GMB listings, which often appear in local search results. Star-rated listings will also improve the click-through rates on your listings, and this, in turn, will also help improve your Google ranking. Reviews signal to Google that your business operates transparently and openly, and this, in turn, helps you gain Google’s trust in your business.
How to manage Google reviews
You’ll need a Google My Business (GMB) account to access and manage your Google Reviews. Your GMB listing is verified with your business address and typically requires a postcard to be sent to your business address. There are options for businesses that don’t want to reveal their full address.