This guide breaks down how SMS chatbots work, how SMS Chatbot to build one quickly, and where they add real value.
What is an SMS chatbot?
An SMS chatbot is a type of AI chatbot that telegram data communicates with users through standard text messages sent to a phone number.
It can handle tasks like answering FAQs, confirming appointments, sending reminders, or collecting information — all within a regular SMS thread.
Some SMS chatbots are built with simple rule-based flows. For example, replying with a fixed message when a keyword is detect.
Others use AI to understand user intent and pull information from a connected knowledge base or system. A bot might answer a refund policy question based on internal docs or schedule a visit by calling a chatbot API.
How do SMS chatbots work?
At the core, SMS chatbots hold conversations over standard text messaging. A user sends a message to a phone number.
The bot receives it, processes what the gpt-4: a multimodal revolution in artificial intelligence user said, and replies — all within a regular SMS thread.
Behind the scenes, three core components work SMS Chatbot together to make the experience feel seamless:
- The phone number users text to reach the bot
- The chatbot logic that interprets the message and generates a response
- The SMS platform that ensures messages are delivered and compliant
Each of these plays a different role in how the system works — and understanding them helps you build and maintain better bots.
Choosing the right phone number
The first step is the most obvious: the user sends a whatsapp filter message to a number. This number could be one of three types, and which one you choose has
real consequences for how your bot works:
- A short code phone number is a 5–6 digit number use for high-volume messaging, often in campaigns or alerts.
- A long code phone number is a SMS Chatbot
- standard 10-digit number that works well for two-way conversations and ongoing interactions. It feels more familiar and approachable to users.
- A toll-free phone number is often use by larger
- business that want a brande support line with decent throughput and broad carrier trust.