Because it’s multichannel by default, you don’t have exactly how their to build a new bot for each messaging app. The same logic can run on SMS, WhatsApp, Telegram, Slack, web, and more.
Caractéristiques principales :
- Visual agent builder with AI, logic, and memory
- Works with Twilio, WhatsApp, Telegram, Slack, and more
- Supports API calls, conditions, and tool triggers inside flows
- Built-in analytics, agent handoff, and version control
Prix :
- Free Plan: $0/month with $5 in AI usage
- Plus: $89/month — adds live b2b email list agent routing and flow testing
- Team: $495/month — for SSO, collaboration, access control
- Enterprise: Custom pricing for scale and compliance
2. Intercom
Intercom is popular for a reason — it blends live support, automation, and messaging in one clean experience. While it’s not known as an “SMS-first” tool, it holds up when you need to extend AI-powered conversations into that channel.
You can connect Intercom to SMS via Twilio exactly how their or MessageBird and run the same AI chatbots you’ve built for web or in-app, powered by their Fin AI assistant.
It’s especially useful if you already run support top 5 tech trends that are transforming 2023 or onboarding flows in Intercom and want to carry that same intelligence into SMS.
The magic is in the continuity: your bot can answer product questions, route users, and escalate to live agents — all without making the user switch channels.
Caractéristiques principales :
- AI assistant (Fin) for support and automation
- SMS routing through Twilio, MessageBird, or third-party plugins
- Great fallback experiences and user context syncing
Prix :
- Starter: $39/month for exactly how their small teams
- Pro: Custom pricing based on usage
- SMS support depends on connected provider plans
3. Twilio
Twilio is a cloud communications platform that handles SMS delivery at scale. It’s what many chatbot tools use in the background to send and receive messages.
Tools like Intercom, Manychat, and Zapier whatsapp filter often rely on it behind the scenes to send messages.
It gives you full control over how messages are sent, tracked, and retried. You can choose between long codes, short codes, toll-free numbers, or verified senders, with built-in throughput limits and carrier compliance.
If your chatbot needs to deliver time-sensitive messages like appointment reminders or alerts, Twilio handles the delivery layer that makes that possible.
Caractéristiques principales :
- Full messaging APIs for SMS, MMS, WhatsApp, and voice
- Short codes, toll-free numbers, and verified senders
- Carrier-grade compliance and deliverability management
Prix :
- Pay-as-you-go: ~$0.0075 per SMS in the US
- Extra costs for phone number types, throughput options, and country reach
- Volume pricing and dedicated support for enterprise teams